| Deployed in |
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- Banking
- Insurance
- Finance
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| Used by these business functions to understand past and future customer behavior |
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- Marketing
- Customer Service
- Collections & Recovery
- Fraud and Compliance
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| Text analytics improves existing analyses and workflow for |
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- Promotions
- Settlement offers
- Self-help routing
- Client relationship calls
- Claim and transaction review
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| Text analytics also provides new insights into |
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- Repeat customer, product and service issues
- Customer attributes, desires and perceptions
- Claim root causes
- Account-status and action root causes
- Employee best-practices
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| ClearForest Solutions are in use with many of the world’s largest financial service organizations to |
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- Detect illegal insider trading
- Provide know-your-customer background checks for compliance
- Detect fraud, contract leakage and subrogation cases
- Alert client managers to account risks and opportunities
- Understand and route customer issues better
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Overview
Finanical Services Solution Brochure